How we are regulated

Rose Stanton is regulated by the Australian Securities and Investment Commission (ASIC) and is subject to its supervision for its financial services business activities and must:

operate efficiently, honestly and fairly
ensure staff and representatives are properly trained and supervised
have proper complaints handling procedures in case anything goes wrong and must belong to an independent complaints scheme that you may use at no cost.

In addition, insurance brokers who operate in Australia must hold an Australian Financial Services licence. This ensures that they:

act efficiently, honestly and fairly
maintain the necessary competence to provide you with insurance services
have adequate resources, such as financial, technological and human resources, to provide you with insurance services
have adequate training
have dispute resolution systems in place to deal with your complaints.

Insurance brokers also have other obligations to you as follows:

how they handle your money when you apply for a financial product
how they advertise for financial products and services
how they confirm transactions
they have cooling off periods for the return of certain financial products and
they have specific rules to control how salespersons can approach you when you have not specifically asked for information.

Rose Stanton Insurance Brokers Pty Ltd holds an Australian Financial Services Licence no. 245555.